Shipping policy

Shipping Policy

Delivery Terms

We ship your orders on the same day, so they reach our beloved customers on time. You will receive order tracking details shortly once the order is placed in your mail, as well as by phone through SMS.

Delivery Time For Domestic Orders

In general, domestic shipments are delivered within 5–7 days (the delivery might take more or less time in rare cases, depending upon accessibility of location, time of the year, as well as any external uncontrollable factors impacting any region).

Delivery Time For International Orders

Orders shipped overseas generally take 7–12 days, depending on the accessibility of the country and your location within the country.

Change Of Delivery Address / Contact Details

For change requests of delivery address or contact information of the recipient, please share the relevant details via email at DrapeKatha@gmail.com or call us at +91 77779 08718, and we will coordinate with our logistics partners to update the same.

Expedite / Urgent Delivery Request

To expedite or make an urgent delivery request, please reach out to DrapeKatha@gmail.com or +91 77779 08718, and we will do our best to ensure the delivery is completed within the preferred time frame. This is applicable for any urgency, occasion, or life event.

Delivery Time Exceeded

We are committed to delivering your orders on time and try our best to ship orders in a timely manner as per our promise. We use third-party delivery partners and are not responsible for delays in delivery after handover of the product. Additionally, in the event of service interruptions caused by events beyond our control, we may not be able to guarantee on-time shipment.

Shipping Costs

Domestic Orders: We offer FREE SHIPPING for all orders in India.

International Orders: Shipping cost is based on location and is calculated at the time of checkout. Payment for shipping costs will be collected at checkout while making a purchase.

Cancellations

If you change your mind after placing an order, we will not be able to cancel the order in most cases. However, please reach out to us at DrapeKatha@gmail.com or call +91 77779 08718, and we will try our best to accommodate your request.

Stock Availability

We try to maintain accurate stock counts on our website, but occasionally there may be a stock discrepancy and we may not be able to fulfill all items at the time of purchase. In such instances, we will contact you to ask for your preference and support you with the decision regarding your order.

Duties & Taxes

Goods and Services Tax: GST is collected on all domestic orders and is already included in the prices displayed for all products.

Import Duties & Taxes: Occasionally, import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival at your destination country, we will not be responsible for non-delivery of orders and will not be able to provide further support.